Frequently Asked Questions

Do you ship worldwide?

At the moment, we ship to GCC countries, Qatar, Saudi Arabia, Kuwait, Oman, UAE, and Bahrain. We plan to open other countries soon; please follow our social media channels for the latest news.

What kind of shipping do you provide?

Usually, express air couriers ship for individual customers. For bulk quantities ordered by resellers/ suppliers, we offer sea freight too.

How many days will it take to receive my Perfume in Qatar?

Within 48 hours or Less, at the moment, perfumes are stopped due to revamping procedures.

Are the Perfumes shipped outside Qatar?

No, only in Qatar ( We are now revamping our fragrances category. It will be announced when we are ready to sell again).

What are the shipping charges?

Where are the products shipped from?

Products are shipped from China.

How many days will it take to receive my order from China?

We process your order as soon as we receive it. It takes 7 - 10 working days.

My order was canceled when will I receive my refund?

We refund our customers immediately.

Is it safe to buy on eQatar?

All our payment processing solutions are functioning on 3D secured servers.

What are the mode of payments?

Paypal online payment solution

How can I return a product?

Please click here to read our Product Return Policy 

How do I track my order?

Login to your account > Click on track my order > enter your order number. or check the eQatar.com Header and find Track your order link.

Do I need an account to place an order?

Yes, you sign up, it takes 2 minutes. 

How can I cancel or change my order?

You can cancel the existing order by logging into your account and place a fresh order of your choice.

What products can I buy?

You can buy all the products available on eQatar.com. 

I am a Wholesaler/ suppler can I buy bulk quantities from eQatar.com?

Yes, definitely; on the product page, click Order Bulk and fill out the form; as soon we receive your information, our sales representative will contact you.