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Welcome to eQatar.com Online Shopping Store!

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eQatar.com is an online shopping platform to make others meet for their shopping requirements. eQatar.com is registered in the Ministry of Commerce & Trade under the commercial registration number 99506 with our headquarter based in Doha city capital of State of Qatar.

All commercial terms are offered by and agreed between buyers and merchants. eQatar.com does not have any control or advise or in any way involve itself in the offering or acceptance of such commercial terms between the buyers and merchants.

eQatar.com does not make any warranty as to specifics of the products offered to be sold or purchased on its website. eQatar.com does not implicitly or explicitly support or endorse the sale or purchase of any products. eQatar.com will not be liable for any error in the products listed by third parties.

eQatar.com is acting as a mediator between buyer and merchants. Products are mentioned as par brands’ description. buyer and merchants should be aware of all the feature and enquire the products based on the description as par brands’ or merchants’ policies.

eQatar.com does not make any warranty as to the item-specifics of any of its users. eQatar.com advises to independently verify all the aspects of any particular as products are brand specific and we cannot tamper with their policies.

While making online payments, eQatar.com will not be responsible for any loss occurring because of the following reasons:

lack of authorization.  
exceeding the transaction limits set by your banks or  
decline the transaction for any other reason.

Buyers orders can only be confirmed after full payment of an amount, i.e. product price and services charges (if applicable). We are not offering partial payment options.

Buyers can cancel their order before shipment of the product.  
eQatar.com does not take any responsibility for the unsatisfactory or delayed performance of services or damages or delays as a result of products which are

out of stock,  
unavailable or,  
back ordered.

eQatar.com cannot be able to force brands or merchants for the maintenance of the products against their policies. Customers are advised to read the full product description before buying.

Products with any functional defects can only be returned within a week from the date of the product delivered. No product with physical defects can be replaced. For more details refer to our (Product Return Policies).

eQatar.com is only providing a platform for online shopping, and it is agreed that the contract for the sale of any of the products or services shall be a strictly both side contract between the merchants and the buyer.

eQatar.com will not be liable for any damage in term of use.

eQatar.com is authorized to change any of its service or product or terms and condition without any prior information to the user of this website, i.e. buyers and merchants.

All the disputes will be settled under the Qatar Civil Courts.

Product Return Policy

Introduction

We have created this policy to enable you to return products to us in appropriate circumstances. We understand that may wish to return a product to us. This policy shall apply to all of our customers, irrespective of their geographical location. This document does not affect any statutory rights you may have as a consumer such as the 2008 Qatar Consumer Protection Law and the 2010 Decree-Law on the Promulgation of the Electronic Commerce and Transactions Law. This policy shall apply to all order submitted through the eQatar.com shopping platform..

Article No.1

All the products are tested and inspected before shipping by our inspection team and had a verified test stamp, in order to make sure our customers receive the best and high-quality products

Article No.2

Under the 2008 Qatar Consumer Protection Law you have the right to return a product or ask for a replacement, if a defect is discovered in the product or if the product is unfit for its purpose or not as described. You have three (3) days from the discovery of the defect, to notify us by written email (support@eqatar.com) that you intend to be refunded or ask for a replacement.

Article No.3

The SHIPPING COST WILL BE BORNE BY THE BUYER if a buyer is liable to return the product as per the Article No.2.

Article No.4

Please note that under this policy you do not have any other right to return the product, ask for a replacement or otherwise rescind the contract, except in the case mentioned at Article No.2.

Article No.5

We ship items to selected countries, and from several locations. Shipments may incur customs fees or duties depending on the destination country. The price may vary depending on your order value, country limits, and other factors based on the product itself. YOU ARE RESPONSIBLE for these fees. No product can be returned for the sole reason that you were not aware of the customs fees or duties associated with it.

Article No.6

If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product, we will not refund the purchase price or exchange the product.

Article No.7

After placing the order, if you feel that you would like to cancel it, you can sign in to your account and cancel your order within three 3 hours from the time of placing. So, then the full amount will be refunded immediately. Note (After the order is shipped, you have to wait till the order arrives on your door, and then you may request to return the order) as per the Article No.2.

Article No.8

All the orders are delivered in five (5) to max ten (10) working days on-time delivery. If you do not receive your purchase within 45 days, you can ask for a full refund.

Article No.9

The following types of products will not be returned under this policy.

  • food, drink, and any other
  • products liable to deteriorate easily.
  • DVDs, CDs and other audio or video or audio-visual recordings.
  • computer software (whether on CD & DVD ROM or otherwise)  
    newspapers, periodicals, magazines or similar products
  • toiletries (perfumes & fragrances) and cosmetics  
    any product made to your specification
  • Clothing & Dresses
  • any product made to order
  • any product personalized or adapted for you
  • gift vouchers
  • the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control.
 

Article No.10

We will give you a refund for the price you paid to us in respect of any product properly returned by you under this policy. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

Article No.11

Company: eQatar.com W.L.L  
Street: Wholesale Market Street  
WhatsApp: +974 66313558  
Email: support@eQatar.com  
City: Doha  
Country: Qatar