YOU MUST AGREE WITH THE FOLLOWING TERMS AND CONDITIONS BEFORE SHOPPING WITH US:
- An order placed on eQatar is eligible for returns until 72 hours from the delivery date.
- The product(s) must be in original packing with the Return Merchandise Authorization (RMA) number attached to it.
Return Policy | Terms and conditions
For unopened product(s):
- If you are returning a product in the same condition it arrived at your doorstep then your return is eligible for complete refund EXCLUDING any shipping and handling charges paid by eQatar.
- The customer is required to pay the return shipping costs and insurance to eQatar.
- Returns are NOT ACCEPTED of video games, software, movies (DVD or Blu-Ray), Music CDs and Prepaid Cards, if the item is used, opened or the seal is removed.
For defective product(s):
- You can return the product(s) if it turns out to be defective in 3 days from the delivery date. In this scenario you will be eligible for a full refund if we receive the product with the RMA attached to it.
- The customer is required to pay the returns shipping costs to eQatar.
- *A 3% deduction on refund is applicable as bank transaction fees.