Introduction

  •  We understand that from time to time you may wish to return a product to us.
  •  We have created this policy to enable you to return products to us in appropriate circumstances.
  •  This policy shall apply to all of our customers, irrespective of their geographical location.
  •  This policy shall apply to all orders submitted through our website.
  •  This document does not affect any statutory rights you may have as a consumer such as the 2008 Qatar Consumer Protection Law and the 2010 Decree Law on the Promulgation of the Electronic Commerce and Transactions Law.

 

Returns

  • Under the 2008 Qatar Consumer Protection Law you have the right to return a product or ask for a replacement or a repair if a defect is discovered in the product or if the product is unfit for its purpose or not as described.

  • You have 7 days from the discovery of the defect, to notify us by written email that you intend to be refunded or ask for a replacement or a repair.

  • Please note that under this policy you do not have any other right to return the product, ask for a replacement or a repair or otherwise rescind the contract, except in the case mentioned at b.

  • We ship items globally and from several locations. Shipments may incur customs fees or duties depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. No product can be returned for the sole reason that you were not aware of the customs fees or duties associated with it.

 

Returns procedure

 

  • In order to take advantage of your rights under this policy, you must contact us to obtain a return authorization number, and then send the product to us with a covering note quoting that number, within 30 days from your initial email when you notified us of the issue.

 

  • Products returned under this policy must be sent by tracked postage to [Post Box 13966 Wholesale Market St].

 

Exclusions

 

The following types of product may not be returned under this policy:

 

  • food, drink and any other products liable to deteriorate easily;
  • DVDs, CDs and other audio or video or audio-visual recordings;
  • computer software (whether on CD-ROM, DVD-ROM or otherwise);
  • newspapers, periodicals, magazines or similar products;
  • toiletries and cosmetics;
  • any product made to your specification;
  • any product made to order;
  • any product personalized or adapted for you;
  • gift vouchers;
  • the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control;

 

Refunds

 

  • We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

 

  • We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

  • We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

 

Improper Returns

 

  • If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product, we will not refund the purchase price or exchange the product;

 

Our Details

 

  1. This website is owned and operated by [eQatar.com W.L.L].
  2. Our principal place of business is at [State of Qatar].
  3. You can contact us:
  • [by post, Wholesale Market Street, Post Box # 13966, Doha, QATAR];
  • [using our website contact form];
  • [by telephone, +974 66313558]; or
  • [by email, admin@eQatar.com].